When you place an order online through their Doordash website or their app, you get a Doordash gift card. You can redeem these Doordash gift cards on the purchase of eligible orders made through their official website Doordash.com or in their Doordash app.
However, people are complaining that their doordash gift card is not working and keeps throwing error. They are unable to redeem it and the website/app keep saying “INVALID CODE” or “Unable to redeem gift card. Please try again later” all the time.
There can be multiple reasons why doordash gift card not working. For example, your gift card may not have sufficient funds to cover your order or there can be some technical issues with their payment system, a glitch in the app, or the gift card is not activated.
If you are too having similar issues and couldn’t redeem your gift card, you should consider reading this post.
This post discusses various reasons why your doordash gift won’t work and their respective fixes that you can try. Moreover, we will also see the customer support details to help you redeem the gift card by contacting their customer support team. Further, we will learn the right way to redeem and activate the doordash gift card.
Why is my doordash gift card not working?
Doordash gift card is similar to money, but not in cash. You can use these doordash gift cards to get discounts, pay service fee, and tip the delivery partner on your next order.
These Doordash gift cards can be redeemed online through their official Doordash app or website.
However, as said before, poople has been complaining that doordash gift is not working and they are unable to redeem it.
The most common reasons for your gift card not working might be technical errors, a glitch in the app, the gift card not being activated, sometimes there’s a typo error while entering the card’s 11-digit PIN, or your doordash app needs a restart.
To fix them all, we have discussed how you can fix your non-working gift card in the next section of this post.
How To Fix DoorDash Gift Card Not Working?
If your DoorDash gift card is not working, the possible reasons can be related to a technical error or there’s a temporary glitch in their service. But, it can be fixed.
Below we have listed down the basic reasons why your Doordash gift card might not be working and how you can check and solve that problem:
Check Basic Issues
The first thing you should check when your DoorDash gift card is not working is whether your internet connection is working properly or not.
Each gift card has its own unique 11-digit PIN that you have to enter correctly to redeem the benefits. It can be possible that the gift card code you entered is incorrect or is invalid, which leads to an error “INVALID GIFT CARD” or “INVALID CODE”.
Remember while entering the PIN a second time you may need to clear your cache memory and try again later, you can try this method when you are using their official website.
Make Sure The Gift Card Is Activated
When you receive the DoorDash gift card, whether it’s online or offline, there are certain steps that you have to follow to activate the gift card.
If you look closely you will see an 11-digit code on the card, that’s the card’s unique PIN that you have to enter to activate your gift card. If your gift card is not activated then you will not be able to use it.
To activate the doordash gift card, follow these simple steps:
- Go to the official website DoorDash.com or their app and log in to your account.
- Once you have logged in, click on the menu icon (three stacked lines) that’s in the upper left corner.
- Scroll down and you will see “Have A Gift Card? Redeem it here.” Select it.
- Next, you have to enter the 11-digit PIN that you see on your DoorDash Gift Card.
- Click on “Redeem The Gift Card”.
Now that you have redeemed the gift card, the balance will be added to your account, so whenever you make the next purchase in grocery shopping, food shopping, etc, your gift card balance would be charged.
Check The Gift Card Balance
Every DoorDash gift that you receive has specific amount that you can use while purchasing food or groceries through the DoorDash website or app.
But if there’s insufficient balance in your DoorDash gift card, then the gift card will not be usable, this can also be the reason why your gift card is not working.
If you want to check the balance on your DoorDash gift card, you can do that by following these steps:
- Login to your account by going to their official website or on their app.
- Click on the menu icon (three stacked lines), scroll and you will see “Payment methods/Payment”. Tap on it.
- Now you can check the balance in your DoorDash gift card.
Check Gift Card Validity
DoorDash gift cards do not have any expiration date for the activation. However, once the gift card has been actiivated, it’s valid for 1 year only.
While, entering your gift card, make sure the card is not expire or is valid. Otherwise, you can’t redeem it.
Moreover, you can check the terms and conditions of the DoorDas gift card, it is stated that the card can be used only once, and the balance cannot be transferred to a different gift card or account.
App Restart And Update
Another reason your DoorDash gift card is not working can be because of some technical glitches in your DoorDash app. In such scenarios, whenever you try to use your DoorDash gift card, it will most probably get declined.
You can solve this issue by uninstalling and then re-installing the doordash app. Re-installing the app can fix the technical glitches, errors, and releases caches that might have been distrubing the card to redeem.
Once the app has been re-installed, loging to the account and try redeeming your gift card now.
You gift card would surely get redeemed and you can make your next purchase whenever you want.
Switch From App To Desktop Or Vice Versa
If you are facing problems while using their DoorDash website, then you can try switching to doordash app.
Similarly, if you are already using doordash app, try switching to doordash website.
Switching from one server to another one can help you fix various caches, error, and technical glitches that might have been the reason why your gift card wasn’t working.
This should now fix your problem.
Contact DoorDash Support
If all of the above-mentioned methods don’t work and your doordash gift card still not working, then you can try contacting their support team for help.
On their website, you will find their contact details along with their live chat support. If you are using their Doordash app, then you can try and follow these steps to get support:
- First, open the Doordash app on your phone.
- Tap on the menu icon at the top left corner.
- Scroll and you will find “Help”. Select it.
- The next thing you have to do is select the “Contact support” on the top right corner.
- There you will have to search for “gift card” in the search bar.
- Just follow the procedure to get in touch with their customer support team.
Connect with the doordash support team and inform your problem in details. They would surely help you fix the error.
How Do I Activate My DoorDash Gift Card?
DoorDash gift card comes in digital and physical forms after you have received your gift card, you can activate it by going to the official DoorDash website or by logging into your DoorDash mobile app.
To activate your DoorDash gift card, just go to your DoorDash mobile app and follow these steps:
- Open the DoorDash mobile app and log in to your account.
- On the upper left corner, you will see a three-stacked lines/burger icon, tap on it.
- Scroll a bit and you will find the “Gift card” option that says “Have a Gift card? Redeem It here”. Click on it.
- Enter the gift card’s unique 11-digit code and PIN if required. Click on “Redeem”.
- Your DoorDash gift card is now activated and you will be able to check the balance under the “Your current balance” option.
How To Redeem DoorDash Gift Card Without Pin?
If you have forgotten your PIN or don’t have one, you can still redeem a DoorDash Gift card without it. Follow these simple steps to redeem your DooDash gift card:
- First, log in to your Doordash account either on their official website or on their mobile app
- You will see a three-stacked lines icon at the top left corner, click on it.
- Scroll a bit and you will find the “Gift card” option, click on it. You will see a “Have a Gift card redeem It here”, select it.
- Next, you will be asked to enter the gift card’s unique 11-digit code and the PIN to redeem it.
- If you don’t have the PIN, you will be prompted to create a new 4-digit PIN.
- After creating the new PIN, you can now redeem your DoorDash gift card.
Frequently Asked Questions(FAQs)
There can be many reasons why your gift card is not working on DoorDash, it can be because of some technical glitch, insufficient balance in your card, your app needs an update, or there’s some typo while you entered the PIN. If nothing works then you can try contacting their customer support for help.
You can’t redeem the Doordash gift card without it’s PIN. Every gift card comes with a unique 11-digit PIN that you enter to activate the card and redeem it for your purchases. If your gift card doesn’t have a PIN, then you can’t redeem your gift card.
Doordash gift cards have sufficient balance in them, they serve the same purpose as having cash. Once you have activated the gift card in your DoorDash account, the balance will be added and you can use that balance to make purchases.
There are two types of DoorDash gift cards, digital and physical, both have a unique 11-digit PIN. You first have to go to your DoorDash account to activate your gift card. Go to the menu and choose the “Gift card” option, there you will be asked to enter the 11-digit PIN. After entering the PIN, your gift card will start working.
If your gift card’s PIN got damaged somehow, then the best thing you can do is contact their customer support team on their contact number or use their live chat method.
DoorDash gift cards don’t have an expiry but once you have activated these DoorDash gift cards, you have a whole 1 year to use the balance with no extra fees deducted from it.
Conclusion
Now that you know what can be the reasons for your Doordash gift card not working.
Let’s have a quick go-through of what we have learned so far.
There can be many reasons your DoorDash gift card might not be working, one of the reasons can be some technical glitch in their website or app, your internet connection might be unstable, or your app needs an update.
Technical glitches are common so you can try switching between the Doordash app and their website.
If none of the methods works for you, it’s better to contact doordash customer support team.
